How PropertyStays protects hosts

We’ve taken extensive measures to help keep you, your home, and your guests safe.
PropertyStays Host family

Host great guests

PropertyStays 27-7

Easy guest communication

If you want to ask questions or set expectations before a stay, you can get to know guests in advance using our secure messaging tool.


Requirements to book

You can require that every guest provide identification to PropertyStays before booking with you. You’ll also have the opportunity to review reservations in advance or add extra controls over who can book.


Your space, your rules

To help set expectations, you can add House Rules that guests have to agree to before booking, for example restrictions on smoking and events.

If a guest breaks one of these rules once they’ve booked, you can cancel the reservation.

What can you require from all guests?
PropertyStays
Homeaway
Booking.com
Verified phone number
Agreement to your House Rules
Government ID
Positively reviewed by another host
A message from the guest

I have learned that people are good. I can trust people.

Jason hosts in Brighton to earn extra money.

Host with confidence

$1,000,000 property damage protection

In the rare case of property damage, PropertyStays Host Guarantee provides free protection of up to $1,000,000 USD in property damage for every booking, every time.

Insurance against accidents

PropertyStays provides free Host Protection Insurance covering liability claims up to $1,000,000 USD. This insurance is for the unlikely event that someone files a lawsuit or claim against you for bodily injury or property damage that occurs in a listing, or on your property, during a stay.

1

Insurance

Completely free coverage

2

Automatically

applies to every reservation

3

Claims

can be filed directly through PropertyStays

We’re here for you 24/7

PropertyStays Host on call

What our team can do for you

Our global team is standing by 24/7 to support you and your guests by phone, email, and live chat.

  • Rebooking assistance
  • Refunds
  • Reimbursements
  • Host Guarantee and insurance claims
  • Mediation

Travelers took 49 million trips with ProperyStays in 2017. Only 1 in 25,000 resulted in a significant property damage claim.