Because cancellations disrupt guests’ plans and impact confidence in the ProperyStays community, the following penalties will be applied for host cancellations.

Cancellation fee. We may waive the cancellation fee, depending on how many times you’ve already canceled. After that, the following fee will be deducted from your first payout after a cancellation. The amount deducted will depend on when you accepted the reservation and how soon before check-in you canceled it:

• More than 7 days before check-in, we’ll deduct $50 from your next payout
• Less than 7 days before check-in, we’ll deduct $100 from your next payout

Automated review. If you cancel before the day of check-in, an automated review will be posted to your listing’s profile indicating that you canceled one of your reservations. These reviews can’t be removed, but you can always write a public response to clarify why you needed to cancel.

Guest review. If you cancel on the day of check-in or later, guests can leave a public review on your listing’s profile.

Unavailable/blocked calendar. Your calendar will stay blocked and you won’t be able to accept another reservation for the same dates of the canceled reservation.

Loss of eligibility for Superhost status. You won’t be eligible to earn Superhost status for one year after your most recent cancellation.

Account suspension. If you cancel 3 or more reservations within a year, we may deactivate your listing.

Unless there are extenuating circumstances, there will be no exceptions to our updated cancellation policy.