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Traveling Help

Canceling a reservation

Learn what to do if you or your host needs to cancel. Find out what the different cancellation policies are, and whether you can get a refund. I need to cancel

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Changing a reservation

Find out when and how you can change, cancel, or get refunded for a reservation

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host cancelation

Find out what to do if your host cancels your reservation, and how to book a new place

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Long term reservation

If you rent a place for longer than 30 days, find out what policies apply and what your payment options are

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Tour question

Find answers questions you may have before or during your PropertyStays experience

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Help with a trip

Find out what to do if you need to make changes or get help after booking your reservation, or during your trip Booking & reservation status

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