Help with a trip
Your trips
- How do I check the status of my reservation as a guest?
- What does each reservation status mean?
- What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
- What does it mean if I can’t see the home I booked on the site?
- Why are two or more of my reservations under one trip?
- Should I book if I have not heard back from the host?
- How do I submit a reservation request?
- How do I find my reservation?
- What happens if my reservation request is declined or expires?
- What happens if my host cancels my reservation?
- What if a host asks for more money?
- Where can I find check-in information for my trip?
- What should I do if I can't get in touch with my host?
- What is PropertyStays's Guest Refund Policy for homes?
- What is the Resolution Center?
- What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
- What should I do if something's missing or not as expected when I check in?
- Do I get a full refund if I cancel?
- How do I coordinate check-in details with my host?