Help with a trip
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Related Topics
- How do I check the status of my reservation as a guest?
- What does each reservation status mean?
- What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
- What does it mean if I can’t see the home I booked on the site?
- Why are two or more of my reservations under one trip?
- Should I book if I have not heard back from the host?
- How do I submit a reservation request?
- How do I find my reservation?
- What happens if my reservation request is declined or expires?
- What happens if my host cancels my reservation?
- What if a host asks for more money?
- Where can I find check-in information for my trip?
- What should I do if I can't get in touch with my host?
- What is PropertyStays's Guest Refund Policy for homes?
- What is the Resolution Center?
- What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
- What should I do if something's missing or not as expected when I check in?
- Do I get a full refund if I cancel?
- How do I coordinate check-in details with my host?
Message the host before requesting
Unless you have found an Instant Book listing, you’ll have to request that the host accept your stay. It’s a good idea to message the host before requesting, since they can answer questions about their home, as well as let you know it’s available.To contact a host from the listing page, click Contact Host and ask the host any questions you have. Most hosts respond within a few hours. Keep in mind that you may be in different time zones or the host may not have Internet access at the moment.
The host isn’t responding
If a host hasn't responded, consider reaching out to other hosts in the area. You can message as many hosts as you'd like, so it's up to them to respond to you in a timely fashion or risk losing their chance at having you as a guest.
Sending multiple requests
Unless you're planning on renting multiple locations for the same dates, make sure you don’t submit more than one reservation request at a time, as you may end up booking multiple reservations during the same time period.
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