There are a few reasons why you might not be able to see a guest’s profile photo.
The booking isn’t confirmed
Profile photos aren’t displayed until a booking is confirmed. Once a booking is confirmed, you’ll be able to see the guest’s profile photo. Until then, each guest’s profile photo will appear as a unique profile icon.
The guest doesn’t have a profile photo
We ask guests to add a profile photo when they sign up and again when they request or book a reservation. While guests can book a place without having a profile photo, we strongly encourage them to upload one before they check in.
You can also require guests to have a profile photo, but that photo won’t be displayed until a booking is confirmed.