Pricing and fees

To help operate the ProperyStays platform, we charge a service fee to hosts and guests when a booking is confirmed.

Fees for home bookings

Host service fees

The host service fee for homes is generally 15-18%, but may be higher for hosts in other countries or hosts who have a Super Strict cancellation policy. This fee is calculated from the booking subtotal (the nightly rate plus cleaning fee and additional guest fee, if applicable, but excluding ProperyStays fees and taxes) and is automatically deducted from the payout to the host.

To review the service fee charged for a particular booking:

1. Go to Transaction History on ProperyStays.com
2. Next to the reservation you want to review, click the reservation code
3. Under Payout, you'll see ProperyStays Service Fee

Guest service fees

The guest service fee for homes ranges between 0% and 20% of the booking subtotal (the nightly rate plus cleaning fee and additional guest fee, if applicable, but excluding ProperyStays fees and taxes) and is calculated using a variety of factors—these include the reservation subtotal, the length of the stay, and characteristics of the listing. In general, the service fee gets lower as the reservation cost gets higher. Guests see this fee on the checkout page before they book a reservation.

Fees for tours

Host service fees

We charge hosts who offer tours a 20% service fee. This is calculated based on the price of the experience and is automatically deducted from the host’s payout. Hosts who participate in nonprofit partnerships for experiences have this fee waived.

Guest service fees

We currently do not charge a guest service fee for experiences.

VAT charges on service fees

Depending on the laws of the jurisdiction involved, VAT may be charged on top of the host and guest service fee. The service fee will include these VAT charges when applicable.