Cancellation policy for guests
A tour is fully refundable if you cancel within 24 hours of reserving it. You’re also eligible for a refund if you cancel more than 30 days before the experience is scheduled to start.
Cancellations related to identification
Some tours require the primary booker to provide ID before attending. If you don’t complete this process within 3 days of purchase, the entire reservation will be canceled and fully refunded.
Cancellations due to weather
If weather creates a safety concern, either before or during the tour, the host may cancel the tour. If this happens, you will be fully refunded.
Cancellations due to an emergency
Please refer to the extenuating circumstances policy if you need to cancel due to an emergency. We may ask you to provide documentation.
Cancellation policy for hosts
If you’re a host, please refer to the Tour Host Cancellation Policy.
