Our Guest Refund Policy and basic requirements for hosts help protect guests from things like last-minute host cancellations, lock-outs, and listings that are misrepresented, unsanitary, or lacking in promised amenities or other items. If you don’t meet one or more of these basic requirements, ProperyStays may require you to refund a guest.
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Related articles
Related Topics
- Do I have to refund my guests when they make a complaint?
- What should I do if my guest brings extra people?
- What if my guest doesn’t show up for their reservation?
- What if I need to cancel because of an emergency or unavoidable circumstance?
- What’s the difference between PropertyStays’s Host Guarantee and Host Protection Insurance?
- How do I request reimbursement under the Host Guarantee?
Do I have to refund my guests when they make a complaint?
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