If you’re having trouble getting in touch with your guest before their arrival you may want to try contacting them using a different form of communication. We list the available contact info for your guest on the trip itinerary.

To check the itinerary:

• ProperyStays message: Find your guest in your Messages and send them a note
• Email or phone: Go to Your Reservations, click on the reservation, and use the email address or phone number listed

Keep in mind that many guests don’t have access to a phone or have an alternate phone number while traveling, or they may also be in-transit or encountering travel delays that will affect their arrival time.

If your guest decides to cancel or not show up for an active reservation, we’ll uphold your cancellation policy and any payout for a canceled reservation will be released to you. If you’ve hosted before, the payout will be released upon cancellation. If you’ve never hosted before and this one of your first reservations, we may hold the payout for 30 days after the reservation was confirmed. Read more about payouts

A reservation is active if the reservation status shows as Confirmed in Your Reservations.