Travelling safely

Search and book with confidence

Get exactly what you’re looking for by taking advantage of our many search filters, like price, home type, and amenities. Found a listing you like? Be sure to read the host’s profile and listing or experience description thoroughly—paying special attention to the amenities, house rules or trip requirements, and the cancellation policy.

Read the ratings and reviews

Look through feedback from past guests to help find the right fit for you. You’ll see ratings on several quality dimensions, like cleanliness and accuracy, and detailed reviews with authentic feedback about the experience. Guests can only leave a review after they’ve stayed with that specific host, so you know the feedback you’re seeing is based on actual experiences.

Review the home’s safety features

When you book a place on ProperyStays, you should review information about whether or not the host has reported smoke and carbon monoxide detectors on the property. You’ll find these details on the listing page under Amenities.

Carbon monoxide detectors aren’t common in many parts of the world, so we suggest purchasing one to bring with you when you travel, especially if the place you’re staying in doesn’t list one. Here’s one example of a portable carbon monoxide detector.

Get your questions answered

Our secure messaging tool is a safe and easy way for you to ask a potential host any questions you have about their home or experience before you book. After booking, you can also message your host to coordinate check-in and stay in touch throughout your trip.

Always communicate and pay on ProperyStays

Keep yourself, your payment, and your personal information protected by staying on our secure platform throughout the entire process—from communication, to booking and payment. You should never be asked to wire money, provide credit card information, or otherwise pay a host directly. If you are, please report it to us immediately.

Do a safety check

Once you’ve arrived at your home or experience, make sure you know where all relevant emergency equipment and safety information is located. If you’re not sure where something like the first aid kit or fire extinguisher is, don’t hesitate to ask your host. It’s always better to be prepared.

Research local travel alerts and warnings

Whether you’re traveling with ProperyStays or not, it’s always a good idea to research your destination ahead of time, and check with your local embassy in case there are any travel warnings or special requirements. For example, travelers from the United States should check with the State Department for Visa information and travel warnings.

Learn more on our Trust & Safety page.