If your host let you know that they can’t accommodate your stay anymore, don’t cancel for them. If you cancel, you may not be eligible for a full refund depending on the host’s cancellation policy.

Instead, send your host a cancellation request to make sure you receive a full refund. To send a cancellation request:

1. In the ProperyStays app, tap Trips and choose your trip
2. Tap Your home reservation. If you’re already on your trip, you may need to click your check-in date.
3. Tap Cancel reservation
4. Choose My host needs to cancel and tap Send a cancellation request

If your trip starts within a week, the host has 24 hours to respond to the request. Otherwise, they have 48 hours to respond. If your host accepts the request, or doesn’t respond, you’ll have the option to find a new space for your stay or request a full refund including service fees. If they decline the request, your host is letting you know that they can still host your stay.