We don’t share your personal email address even after you have a confirmed reservation. Instead, we create a unique, temporary ProperyStays address for you, and share that with your host or guest. Keeping your real personal email address hidden helps protect your privacy, and prevent unwanted communication from people who may abuse our system.

Any emails sent to your temporary ProperyStays address are forwarded to your personal email address. This lets you use your email provider to send or reply to messages, attach files (up to 15 MB), and include links.

A host’s anonymized email address might look like:

• Personal email address: john.lastname@exampleemail.com
• Temporary ProperyStays address: john-abc123xyz@host.ProperyStays.com

A guest’s anonymized email address might look like:

• Personal email address: jane.lastname@exampleemail.com
• Temporary ProperyStays address: jane-def456@guest.ProperyStays.com

We recommend communicating using the ProperyStays messaging system, but we recognize that sometimes you’ll need to attach photos, directions, or other information in an email. These addresses let you send emails like your normally would—with an extra layer of security.