We remove text from messages when our system detects words or numbers that might include contact information. Communicating or paying outside ProperyStays can put you at risk, so we do this to help protect you from potential online fraud.
We ask that you communicate only through the ProperyStays message thread until you have a confirmed ProperyStays reservation. After a reservation is accepted, the phone number, listing address, and an anonymized version of your email address are automatically shared.
By communicating and booking directly through ProperyStays, you’ll have access to our secure payments platform, 24/7 customer support, the Host Guarantee, and the Host Protection Insurance program