Once your host account is closed, you’re permanently unable to host your home or any other space on ProperyStays. You’ll still be able to travel on ProperyStays as a guest or host an experience, and you’ll always be able to access your reservation and transaction history. If you travel on ProperyStays or host an experience, other hosts and guests won’t be able to see that we closed your host account.

Why we closed your host account

We depend on our hosts to consistently meet our hospitality standards and rely on our guests to let us know when something isn’t as expected. That’s why we reviewed your ratings and reviews before deciding to close your account. In general, we decide to close an account if the host:

• Has had their listings repeatedly suspended
• Has overall ratings that are below 99% of all other ratings on ProperyStays
• Has violated of our Terms of Service

What happens to existing reservations

You can still host guests that are scheduled to arrive within 7 days of your host account being closed. For reservations scheduled past those 7 days, we’ll find another place for those guests to stay and cancel the reservations they made with you. If we cancel the reservation, you won’t be compensated for it.