Booking a home
Booking
Related articles
Related Topics
- How do I withdraw an alteration request?
- Do I have to pay if my reservation request isn’t accepted by the host?
- Why did the price of my reservation change after I selected dates?
- How do I withdraw an alteration request?
- Should I book if I have not heard back from the host?
- Can I decline an alteration request?
- How do I submit a reservation request?
- Do I have to pay if my reservation request isn’t accepted by the host?
- What happens if my reservation request is declined or expires?
- Why did the price of my reservation change after I selected dates?
- How do I view and send messages?
- Why are two or more of my reservations under one trip?
- Do I get a full refund if I cancel?
- Where can I find check-in information for my trip?
- How do I cancel my homes reservation?
- When am I charged for a reservation?
- What is ProperyStays's Guest Refund Policy for homes?
- What is the ProperyStays cancellation policy?
- Can I view a listing before I book?
- Can I book on behalf of a friend or family member?
- Can I make changes to a pending reservation request?
- How do I submit a reservation request?
- How do I check the status of my reservation as a guest?
- What happens if my reservation request is declined or expires?
- Do I have to pay if my reservation request isn't accepted by the host?
ProperyStays allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we enforce to protect both hosts and guests. The Long Term cancellation policy automatically applies to all reservations of 28 nights or more. Hosts in Italy: please use these cancellation policies. A host's cancellation policy can be found in the Cancellations section of their listing page. Guests will also be asked to agree to the host's cancellation policy when they make a booking. You can cancel a reservation and review any penalties by going to 
Trips in the ProperyStays app, then tapping Change or Cancel on the appropriate reservation.
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