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- How do I search for a place to stay?
- Can I view a listing before I book?
- How can I search for accessible listings?
- How are price ranges calculated?
- How is the price determined for my reservation?
- How do I search for a place to stay when I travel for work?
- How do I use search filters?
- How does the “Sort by” filter work?
- How do I search for a place to stay when I travel with family?
- What is self check-in?
- How do I manage my list of saved homes?
- How do I know if a listing is available?
- How do I save a favorite home?
- What does the room type of a listing mean?
- How can I tell if a listing is pet-friendly?
- How do I submit a reservation request?
- How do I contact a host before booking a reservation?
- How much time does a host have to respond to my reservation request?
- How do I book a place on ProperyStays?
- What does each reservation status mean?
- How do I check the status of my reservation as a guest?
- What are the requirements to book on ProperyStays?
- Should I book if I have not heard back from the host?
- What should I do if I can’t get in touch with my host?
- How do I view and send messages?
- Why am I getting declined by a reservation that is available?
- Can I message a host without booking a reservation?
If you want to see if a space will allow you to bring your pet on your trip, check the Amenities section of the listing description—or contact the host directly before you book. Pets Allowed amenity Check to see if the Pets Allowed amenity is included in the listing description. If you don’t see it, or it’s crossed out, it means the host probably doesn’t allow guests to bring their pets along on their trip. Whether or not the listing says that pets are allowed, you should contact the host to double check and see if restrictions apply. Assistance animals We understand that assistance animals are not pets. As such, outside of a scenario that might jeopardize the health of a host in their living space (or the health of other people who live in that space), hosts are expected to accommodate assistance animals in accordance with our Nondiscrimination Policy. Pet fees or one-time cleaning fee increases shouldn’t be applied to a reservation as a result of an assistance animal. Pets already at the listing If you want to know if the hosts have a pet at the listing, you can also check In the Amenities section of the listing. If you see Pet Owner listed, that means the host has a pet on the premises, although it doesn’t necessarily mean that guests can bring pets. Contact the host with any questions about pets at the listing.
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