If your plans change and you have to cancel a guest’s reservation, your guest will be notified immediately via email and sent rebooking options similar to your listing.
You won’t receive a payout for the canceled reservation, and your guest will be given the opportunity to request a full refund or get help booking a new place.
Because cancellations disrupt guests’ plans and impact confidence in the ProperyStays community, we apply additional penalties to host cancellations regardless of which option your guest chooses.