Your safety is always a priority. If you find that a guest is breaking one of the House Rules you’ve set or has made you feel unsafe through their actions, you can decline their reservation request or cancel the reservation.
Before you’ve accepted a reservation
We encourage you to take advantage of the safety features we’ve built to help give you peace of mind and help you get to know potential guests.
Declining an individual reservation request won’t negatively impact your listing’s placement in search results. However, if you decline many or most reservation requests, your search result placement may be negatively impacted.
After you’ve accepted a reservation
If you’ve already accepted the reservation, you can cancel it. You may be subject to cancellation penalties.
You won’t be eligible for Superhost status if you cancel a confirmed reservation—unless it’s under extenuating circumstances.
Flagging inappropriate messages
If a message from a guest makes you uncomfortable, let us know by flagging it. To flag a message, open the message thread and click the flag icon next to the message you want to flag to ProperyStays for review.
Remember:
- In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.